Date of last revision: July 23rd, 2020
Except as permitted by law or otherwise described below, Dawn does not disclose any PII/PHI about its customers, or former customers, or employees, to anyone. Dawn does not sell lists or customer information.
We receive and store any information you enter on our website or give us in any other way. This includes PII/PHI that can identify you or that can be identified as being about you, this includes but is not limited to, your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). You can choose not to provide information to us, but in general some information about you is required to initiate matches on our site.
Information that you share regarding your therapeutic preferences, insurance coverage, personal mental health, and life circumstances will only be shared with relevant Therapists. We also may periodically obtain information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. When we collect information about you from a third party, we ensure that appropriate consent has been obtained. In addition, Therapists will not disclose the contents of therapy sessions with Dawn. After your session, the only piece of information that is shared with Dawn is if and when you attended your first session. By using our site, you agree that we may collect such information.
We automatically collect session information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity. We use this automatic information to customize your user experience; to inhibit fraud; to serve advertisements, special offers and other information that may be of interest to you; and for other legitimate purposes we bring to your attention.
Use of Information
We may use PII/PHI information in the following ways:
• To match you to a relevant Therapist.
• To improve our service in order to better serve you.
• To administer a contest, promotion, survey or other site feature.
• To provide you with the products and services you request.
• To manage your account.
• To communicate with you in general.
• To respond to your questions and comments.
• To measure interest in and improve our products, services, and website.
• To notify you about special offers and products or services that may be of interest to you.
• To otherwise customize your experience with this website.
• To reward you as part of any reward and recognition program you choose to join.
• To solicit information from you, including through surveys.
• To resolve disputes, collect fees, or troubleshoot problems.
• To prevent potentially prohibited or illegal activities.
• To comply with our legal obligations.
We keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies or during an emergency circumstance as judged by your Therapist working with local authorities).
The anonymous and aggregated data also may be published through various media platforms/academic journals. No personal identifying information is tied to the results, and Dawn does not share anything that could be used to identify your account or your private information.
How we protect your information
We want you to feel confident about using Dawn, and we are committed to protecting the information we collect. While no site can guarantee data security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the PII/PHI information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. Your PII/PHI information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We also restrict access to customer information to only those personnel for whom the information is necessary and enter into written confidentiality/non-disclosure agreements with third-party service providers for certain disclosures.
Occasionally, at our discretion, we may include or offer third-party products or services through our platform. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Display of tailored advertising/Your choices
The advertisements you see on this website are served by us or by our service providers. But we also allow third parties to collect information about the online activities of users of our website through cookies and other technologies. We do not share with them any personal information about you, nor do we permit these third parties to collect personal information about you (such as email address or other contact information) on our site. These third parties include (1) business partners, who collect information when you view or interact with one of their advertisements on our sites; and (2) advertising networks, which collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your apparent interests.
Like other companies operating online, this website participates in cookie-based exchanges where anonymous information is collected about your browsing behavior through cookies and other technologies and segmented into different topics of interest. These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as your email address) with these companies and we do not permit these companies to collect any such information about you on our site.
Canada's anti-spam legislation (CASL)
The CASL is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CASL we agree at any time you would like to unsubscribe from receiving future emails you can and we will promptly remove you from ALL correspondence.